Shipping policy

Typically, it takes our shipping team about 1 business day to process your order. Please note that during busy times, this might be extended. We do our best to process your orders as soon as possible.

All prices on the website include FREE standard shipping to Canada or the continental United States on orders over $59 CAD or $49 USD.

For wholesale shipping rates, please contact us.

Quebec customers, please note: we can no longer ship directly to Quebec from our website, however Quebec customers may shop on Amazon.ca instead.

We don’t offer direct shipping to international locations outside of Canada and the United States. Visit our storefront on Amazon.com to see if our products can ship to your location.

 

Shipping Rates

Below are our shipping rates for Canada and the continental United States.

For orders shipping to Alaska or Hawaii shipping rates will be calculated for you at the checkout.

 

Standard Ground Shipping

Estimated shipping time to most locations: 2-6 business days

Ground shipping within Canada (except Quebec)

Ground shipping to the continental United States

During the winter months, you may notice that only expedited or express shipping rates are available to your area. This is so we can ship your items to you without them arriving frozen!

 

Shop Local

To avoid shipping costs, check our store locator to find a retailer in your area.

How Will My Order Be Shipped?

Orders in the United States will typically be shipped with UPS. Orders going to Canada will be shipped with UPS, FedEx Ground, or Canada Post. If you need your order within a few days, Express shipping rates are available at the checkout. If you live in an area where UPS and FedEx don’t deliver, your order may be shipped with Canada Post.

PLEASE NOTE: in order to get you your order more quickly, your order may arrive to you in more than one shipment.

PO Boxes: We are not always able to ship to PO boxes, so please also provide your street address at checkout. Only standard ground shipping rates are available for PO Box addresses as couriers will not express ship to them.

 

How Long Does Shipping Take?

It will take our shipping team typically 1 business day to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding holidays. We cannot guarantee weekend delivery, even if your shipping is upgraded to express. We CANNOT guarantee your order will ship the same day. You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier.

 

Ground Shipping Time Maps

 

 

 

Tracking Your Order

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your package delivery, you may contact the courier directly. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

 

Courier Phone Numbers

 

What if I Didn’t Receive My Tracking Number?

Your shipping information should have been emailed to you the day your order shipped. Please note it takes a while for the tracking information to be available on the shipper’s website. If the tracking number doesn’t come up, then please check again later. If you didn’t get an email with the tracking number, please email us at hello@countrychicpaint.com.

 

Delivery Days

UPS, FedEx, and Canada Post generally deliver Monday-Friday by end of day.

All shipments will deliver without signature required. It is up to the delivery courier to decide if the package is safe being left in the open at the door, on the porch, at the manager’s office, with the neighbor, etc. If the carrier feels the place of delivery is unsafe or not suitable to leave a package they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend’s address). If a package gets returned to us, there may be an additional delivery fee to have it redelivered.

Please allow additional shipping days if your package is traveling to or through a region under bad weather conditions or affected by natural disasters.

 

Lost Packages

In the event that a package is lost, the carrier will try to recover the package. If the package is indeed lost by the carrier, we will send out a replacement order to you immediately. If the lost package is in result of the wrong address inputted on the order, we will determine each case the best we can, and there may be additional fees depending on the circumstances.

 

Changing Your Shipping Address

Please inform us immediately if you need to change the delivery address after your order is placed. We may be able to reroute the package. Additional fees may be applicable.

 

Damaged Shipments

Please rest assured that all your products are carefully inspected and properly package before they are sent. In rare cases a package can be damaged in transit. Please take pictures of the damage and keep the original shipping material. You can send your pictures and an email with the details to hello@countrychicpaint.com and we will make it right. We’ll ship out replacement products if needed and we will start a claim with the carrier. Make sure to keep the original packaging material as the carrier might want to inspect it.

 

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at hello@countrychicpaint.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

 

Refund Policy

If you wish to change your order after it has been placed, please call us immediately at 1-888-523-2360. Most orders are shipped within 24 hours of ordering. If you need to make any changes, we can only accommodate those requests if your order hasn’t been packaged yet.

Not sure on what colors to pick?

If you are unfamiliar with our paint colors, we recommend that you order a color card before ordering paint colors. While we do our best to show you lots of examples of our paint colors, the colors you see on your screen may not match the actual paint colors.

Received a damaged product?

If your product arrives damaged, please contact us at hello@countrychicpaint.com to arrange a replacement or refund of your item. Please include pictures of any damaged products. You must inform us of any damaged items within 72 hours of receiving your order.

Missing an item?

Please contact us at hello@countrychicpaint.com to let us know if you’re missing an item. Please note that your order may ship in multiple packages, so if you haven’t received your entire order, it might still be on its way to you. 

What’s your return policy?

We accept returns within 30 days of delivery. Any returned products must be unopened and damage free, in their original packaging. You’re responsible for the cost of return shipping. A refund will be issued once we have received your returned item. 

Please email hello@countrychicpaint.com for return instructions.

Please note that certain promotional sales are considered a final sale and are not eligible for returns.